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Customer Service

Return Policy
Security
Sales Tax
Hours of Operation
Shipping
Disclaimer

Return Policy
Our mission at The Chronicpainstore.com is to help ease your  pain and improve your quality of life. If for any reason you are not satisfied with your purchase, you may  return it within 30 days of the  purchase date. When placing an order, please measure and use our sizing charts that are  provided. Choosing the wrong size is the number one  reason for returns.

Steps to make a return:

  1. Simply send us an email with your name, telephone number, item you wish to return and the purchase date.   We will reply with a return authorization number. This return authorization number must accompany your return and be readily displayed on the outside of the shipping box. No returns will be accepted without prior authorization. No returns will be accepted unless your return authorization number is clearly displayed on the outside of the shipping box.
  2. Please send your return insured and with a tracking number. If your return is lost in the shipping process it is the sole responsibility of the sender. The ChronicPainStore.com cannot be held liable for lost packages shipped to us.
  3. Please Mail your return to our warehouse at:
    The Chronic Pain  Store,
    275 Merton Avenue
    Glen Ellyn, Illinois 60137
  4. Once your return is received, it will be processed and a refund check for the purchase amount minus shipping and handling charges will be sent to the purchase address. Please allow 2-3 weeks for return processing.

Hours of operation  and Contact Information
The ChronicPainStore.com staff is available to assist you  between the hours of 9a.m.-5p.m. (central time) Monday thru Friday. 

The staff at The Chronic Pain Store is committed to your satisfaction.  Please leave a message when you call if you do not get the opportunity to speak with a customer service representative.  A representative will return your call promptly.  For a quicker response, we encourage you to e-mail us through our web form with any question you might have.  We will respond to e-mail 7 days a week, 24 hours a day.

Web form email: Click Here
Phone (toll free) 1-888-620-PAIN
Fax 630-858-7817

     

Sales Tax
All orders being billed from or shipped to an address within  Illinois will be charged Illinois sales tax.

Shipping
All orders are shipped using UPS.  Delivery time on standard ground shipments is  estimated at 4-7 business days after you order is processed.  Express delivery is estimated 3 days after  your order is processed.  Orders placed  after 12 p.m. will be processed on the next business day.  The Chronicpainstore.com stocks our inventory  in our warehouse.  We strive to have the  items we carry available for immediate shipment.  On occasion, products may be  backordered.  If a product is backordered  the Chronicpainstore.com will notify you by email with an expected ship date.

Security
The Chronicpainstore.com is a secure site.  We honor your privacy and do not disclose  your information to any third parties.   All personal information is encrypted and sent to us using a secure  server.

Disclaimer
The information  provided on this web site is of a general nature and is provided for  convenience of reference only. The information does not constitute medical care  or advice.  Nor is information  contained herein intended to be a substitute for professional medical advice,  diagnosis, or treatment. The Chronic Pain Store, LLC makes no representations  or warranties about the effectiveness or appropriateness of any product  available on this web site. Because every situation is unique, you should  consult a qualified medical professional who  can thoroughly review and analyze all aspects of your specific needs.