Return Policy Our mission at The Chronicpainstore.com is to help ease your pain and improve your quality of life. If for any reason you are not satisfied with your purchase, you may return it within 30 days of the purchase date. When placing an order, please measure and use our sizing charts that are provided. Choosing the wrong size is the number one reason for returns.
Steps to make a return:
Simply send us an email with your name, telephone number, item you wish to return and the purchase date. We will reply with a return authorization number. This return authorization number must accompany your return and be readily displayed on the outside of the shipping box. No returns will be accepted without prior authorization. No returns will be accepted unless your return authorization number is clearly displayed on the outside of the shipping box.
Please send your return insured and with a tracking number. If your return is lost in the shipping process it is the sole responsibility of the sender. The ChronicPainStore.com cannot be held liable for lost packages shipped to us.
Please Mail your return to our warehouse at: The Chronic Pain Store, 275 Merton Avenue Glen Ellyn, Illinois 60137
Once your return is received, it will be processed and a refund check for the purchase amount minus shipping and handling charges will be sent to the purchase address. Please allow 2-3 weeks for return processing.
Hours of operation and Contact Information The ChronicPainStore.com staff is available to assist you between the hours of 9a.m.-5p.m. (central time) Monday thru Friday.
The staff at The Chronic Pain Store is committed to your satisfaction. Please leave a message when you call if you do not get the opportunity to speak with a customer service representative. A representative will return your call promptly. For a quicker response, we encourage you to e-mail us through our web form with any question you might have. We will respond to e-mail 7 days a week, 24 hours a day.
Web form email: Click Here Phone (toll free) 1-888-620-PAIN Fax 630-858-7817
Sales Tax All orders being billed from or shipped to an address within Illinois will be charged Illinois sales tax.
Shipping All orders are shipped using UPS. Delivery time on standard ground shipments is estimated at 4-7 business days after you order is processed. Express delivery is estimated 3 days after your order is processed. Orders placed after 12 p.m. will be processed on the next business day. The Chronicpainstore.com stocks our inventory in our warehouse. We strive to have the items we carry available for immediate shipment. On occasion, products may be backordered. If a product is backordered the Chronicpainstore.com will notify you by email with an expected ship date.
Security The Chronicpainstore.com is a secure site. We honor your privacy and do not disclose your information to any third parties. All personal information is encrypted and sent to us using a secure server.
Disclaimer The information provided on this web site is of a general nature and is provided for convenience of reference only. The information does not constitute medical care or advice. Nor is information contained herein intended to be a substitute for professional medical advice, diagnosis, or treatment. The Chronic Pain Store, LLC makes no representations or warranties about the effectiveness or appropriateness of any product available on this web site. Because every situation is unique, you should consult a qualified medical professional who can thoroughly review and analyze all aspects of your specific needs.